Which shipping company will you use?
It will depend on where you are and the rates at the time that we ship. For the States, we will most likely use FedEx.
Last updated: September 06, 2017 07:15
When will I receive my watch(es)?
You will receive your watch(es) before Christmas. We are shooting for Mid-December at the latest.
Last updated: September 06, 2017 06:50
What movement is in the Galaxy?
Kindly go to our campaign page here: https://www.kickstarter.com/projects/1921577634/woodgrain-watches
Scroll down to where it says ‘Galaxy Series’ and under the rotating GIF image, you will see ALL of the specifications for the Galaxy Series watches.
Last updated: September 06, 2017 06:52
What movement is in the New Yorker?
Kindly go to our campaign page here: https://www.kickstarter.com/projects/1921577634/woodgrain-watches
Scroll down to where it says ‘New York Series’ and under the rotating GIF image, you will see ALL of the specifications for the New Yorker Series watches.
Last updated: September 06, 2017 06:53
What movement is in the Tokyo?
Kindly go to our campaign page here: https://www.kickstarter.com/projects/1921577634/woodgrain-watches
Scroll down to where it says ‘Tokyo Series’ and under the rotating GIF image, you will see ALL of the specifications for the Tokyo Series watches.
Last updated: September 06, 2017 06:53
How long is the warranty and what does it cover?
First of all, there is a 90-day, no questions asked return/exchange policy that if for ANY reason you want to return or exchange the watch you may do so. As far as the warranty, it is for 1 year, and covers anything NOT related to customer negligence. So, manufactures defects, etc. Leaving it in your pants pocket and washing it in the laundry is NOT covered ;-)
Last updated: September 06, 2017 06:56
Is the wood treated to protect it from water damage and warping overtime?
Yes it is
Last updated: September 06, 2017 06:59
I am an International backer, will you help with VAT/Customs/Duty?
We will do the best we can using the ‘declared amount’ and making it as low as possible as to help you with that.
Last updated: September 06, 2017 07:01
How thick are the watches?
Galaxy and New York Series are roughly 1cm in width and Tokyo is roughly 3/4 of a cm in width.
Last updated: September 06, 2017 07:09
Are the links easy to remove the resize the watch?
Should be fairly easy with the included watch tool. But if you have any issues, you should be able to go to any local watch shop or jeweler and get it resized quick.
Last updated: September 06, 2017 07:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.